Submit a Request to the Helpdesk

Submit a Request to the Helpdesk

If you would like to request support, please complete and submit the following form. We will try and deal with your request as quickly as possible.

We will send you an email to acknowledge receipt of your request and will assign an operator to the request within one working day (Monday to Friday between 9am-5pm). During resolution of your problem, we may request further information and ask you to try various corrective actions to further identify the problem.

* Mandatory fields are preceded by an asterisk

Query details
*Summary of query:

Which Software Component are you using?
Software Component:
Please provide as much information as possible about your platform (the version of Software Component used, operating system, 32 or 64 bit, java version, architecture, etc.).
Platform:

Your details

*Name:		*Email:
*Organisation:

*Description of query:

Click the SUBMIT button to send your request (press the SUBMIT button only once, because a separate query will be submitted each time the button is pressed). You will receive an email confirmation if your query is successfully registered. There is no need to reply to this email.

Support priority will be given to UK projects and UK collaborators that are using the OMII-UK software on supported platforms.

Please contact support@omii.ac.uk if you experience problems using this form.